http://jaygoldman.com/2008/09/09/dear-purolator-your-customer-experience-is-painful/ Technologist, Designer, Speaker, Author, Generally Swell Guy Fri, 05 Feb 2010 14:33:49 -0500 http://wordpress.org/?v=2.8.6 hourly 1 http://jaygoldman.com/2008/09/09/dear-purolator-your-customer-experience-is-painful/comment-page-1/#comment-780 Alex Tue, 23 Jun 2009 20:18:33 +0000 http://jaygoldman.com/?p=119#comment-780 Likewise, I've had trouble with Purolator. They supposedly attempted a delivery but never left a door tag. I called the shipper to complain that they hadn't met their delivery guarantee, when they said that Purolator had 'attempted delivery' a week before. And nothing since. I called and they are rescheduling delivery for tomorrow, fingers crossed. Likewise, I've had trouble with Purolator. They supposedly attempted a delivery but never left a door tag. I called the shipper to complain that they hadn't met their delivery guarantee, when they said that Purolator had 'attempted delivery' a week before. And nothing since. I called and they are rescheduling delivery for tomorrow, fingers crossed.

]]> http://jaygoldman.com/2008/09/09/dear-purolator-your-customer-experience-is-painful/comment-page-1/#comment-11 Colin Smillie Wed, 10 Sep 2008 03:24:45 +0000 http://jaygoldman.com/?p=119#comment-11 It gets even better in Condos/Apartments. Some genius at Purolator has decided that its a security risk to leave a sticky thing or drop something the mail slot. Instead they dispatch an automated voicemail generating machine that doesn't even include the tracking number... It gets even better in Condos/Apartments. Some genius at Purolator has decided that its a security risk to leave a sticky thing or drop something the mail slot. Instead they dispatch an automated voicemail generating machine that doesn’t even include the tracking number…

]]> http://jaygoldman.com/2008/09/09/dear-purolator-your-customer-experience-is-painful/comment-page-1/#comment-10 Dan Waldron Wed, 10 Sep 2008 03:16:13 +0000 http://jaygoldman.com/?p=119#comment-10 I found your site on Google and read a few of your other entires. Nice Stuff. I'm looking forward to reading more from you. I found your site on Google and read a few of your other entires. Nice Stuff. I’m looking forward to reading more from you.

]]>